Privacy policy

Last updated: 02 April 2025

Introduction

This Privacy Policy sets out the ways in which ROKKHOPPER Innnovations GmbH ("ROKKHOPPER", "we", "us" or "our") collects, protects and uses the personal data ("Personal Data") provided by you ("User", "you" or "your") when purchasing Postflame.

ROKKHOPPER Innovations GmbH is the controller responsible for the processing of your personal data. Our contact details are as follows:

ROKKHOPPER Innovations GmbH

Troststraße 6/44

1100 Vienna, Austria

If you have any questions regarding data protection, you can also contact our Data Protection Officer Adam Vukovic at [email protected].

The Privacy Policy explains the choices available to you regarding our use of your personal data and the procedures for accessing and updating that data. This Policy does not apply to the privacy practices of companies that we do not own or control or individuals that we do not employ. You acknowledge that you have read this Privacy Policy and agree to all of its terms and conditions. By using Postflame, you agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy, you are not authorized to use or access Postflame.

Collection of personal information

When you purchase Postflame, we receive and store any information that you voluntarily provide. Currently, this only includes your name and your e-mail address, which is required to register on the website and to access purchased products.

We process your name and email address to fulfill our contractual obligations to you (Art. 6(1)(b) GDPR). Additionally, we process any additional information you voluntarily provide based on your consent (Art. 6(1)(a) GDPR).

Further we collect access keys for social media authentication to enable cross-posting features for your social media accounts.

You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Collection of non-personal information

When you visit the website, our servers automatically record information that your browser sends. This data may include information such as your device's IP address, browser type and version, operating system type and version, language settings or the web page you visited before coming to our website, the pages of our website you visit, the time spent on those pages, the information you search for on our website, access times and dates, and other statistics.

Collection of information in connection with purchases

All purchases are processed by a third party payment processor, Stripe (https://stripe.com). Stripe may ask you for personal and/or non-personal information, such as your name, address, e-mail address, credit card information or other personal information. Stripe has a privacy policy (https://stripe.com/privacy) that describes the collection and use of personal information. ROKKHOPPER Innovations GmbH has no control over Stripe or its collection or use of information. Any questions or concerns about Stripe's practices should be directed to Stripe.

Third-party AI

Data processing by third-party AI

Our tool uses third-party AI services to generate posts and images. We do not transfer any personal data to these third-party providers. The third-party providers are independently responsible for processing, storing and securing the data that they receive from us. The data sent to the third-party providers is anonymized and does not contain any personal data.

Management of personal information

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. For example, your name and email address will be retained as long as you have an account with us or as necessary to fulfill our contractual obligations. After the relevant retention period has expired, your data will be securely deleted or anonymized in accordance with our data retention policies. Once data has been anonymized or deleted, your rights to access, erasure, rectification, or data portability can no longer be exercised on that data, as it will no longer be identifiable to you.

Updating personal information

You can update your personal information, such as your name and/or email address, in your "Account Settings" on our website. If you request the deletion of your email address, please note that you will no longer be able to access any products you have purchased from us. If you update your information, we may retain a copy of the original, unrevised information in our records for a period, as required for compliance with legal obligations, dispute resolution, and the enforcement of our agreements.

Use of Retained Data

We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may also use aggregated data derived from or incorporating your personal data after you have updated or deleted it, but this will be done in a manner that does not identify you personally.

Use and processing of the information collected

The information we collect may be used to personalize your experience, improve our website, improve customer service, process transactions, send notification emails such as password reminders, updates, etc., and operate our website.

The non-personal data collected is only used to identify potential cases of abuse and to compile statistical information about the use of the website. This statistical information is not aggregated in a way that would identify any particular user of the system.

We may process personal data about you if any of the following apply:

  • you have given your consent for one or more specific purposes. Note that under some laws we may process data until you object to such processing (by opting out), without having to rely on consent or any other of the following legal bases. However, this does not apply where the processing of personal data is covered by European data protection law;
  • the provision of information is necessary for the performance of a contract with you and/or pre-contractual obligations
  • the processing is necessary for compliance with a legal obligation to which you are subject
  • the processing is related to a task carried out in the public interest or in the exercise of official authority vested in us
  • the processing is necessary for the pursuit of legitimate interests.

Your rights

  • You can exercise certain rights in relation to your data processed by us. In particular, you have the right to do the following:
  • You have the right to withdraw your consent if you have previously consented to the processing of your data;
  • You have the right to object to the processing of your data if the processing is based on a legal basis other than your consent;
  • You have the right to know whether data is being processed by us, to receive information about certain aspects of the processing and to receive a copy of the data being processed;
  • You have the right to verify the accuracy of your data and to request that it be updated or corrected;
  • In certain circumstances, you have the right to restrict the processing of your data, in which case we will not process your data for any purpose other than storage;
  • Under certain circumstances, you have the right to request that we erase your personal data;
  • You have the right to receive your data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller without hindrance. This provision applies provided that your data is processed by automated means and that the processing is based on your consent, on a contract to which you are a party or on pre-contractual obligations.

The right to object to processing

Where personal data are processed in the public interest, in the exercise of official authority or for the purposes of our legitimate interests, you may object to such processing by providing a ground relating to your particular situation to justify the objection.

Exercising your rights

Requests to exercise your rights can be sent by e-mail to [email protected]. These requests can be made free of charge and will be processed as soon as possible.

Privacy of children

Our services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will delete that information promptly and, if applicable, notify the parents or guardians. Parents or guardians who believe that their child has provided us with personal data can contact us at [email protected].

Cookies

This website uses cookies. The cookies we use are strictly necessary to manage user sessions and facilitate navigation on our website. We do not use cookies for tracking or advertising purposes. By using this website, you consent to the use of these necessary cookies.

Security Measures

We have applied technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or misuse. These measures include, but are not limited to, the use of firewalls, encryption, and access controls. However, we cannot guarantee absolute security over the internet.

Therefore, while we strive to protect your personal information, you acknowledge that

  • there are security and privacy limitations of the internet over which we have no control.
  • the security, integrity and confidentiality of any information and data exchanged between you and our website cannot be guaranteed.
  • and despite our best efforts, such information and data may be viewed or tampered with by third parties during transmission.

Data breach as a result of external activities

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach. If the breach is likely to result in a high risk to your rights and freedoms, we will also inform you without undue delay.

Legal Disclosure

We will disclose any information we collect, use or receive when required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a governmental request.

Modification of the privacy policy

We may revise this Privacy Policy from time to time. If a modification has a significant impact on your rights, we will notify you (for example, by email). This notification will also include a reasonable period of 14 days after which the new terms will come into force. Changes will never apply retroactively. By continuing to use or access the Services after the effective date of any changes, you agree to be bound by the modified Agreement. If you do not agree with the changes, you must stop using Postflame.